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Manage customer support conversations in Pylon.
Add an internal note to a Pylon issue.
Assign a Pylon issue to a user. For issue search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT. For user search: uses fuzzy name matching.
Get detailed information about a Pylon issue. For search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators.
Get detailed information about a Pylon team including members.
List contacts in Pylon.
List Pylon issues with optional filtering by state, assignee, team, and tags.
List all teams in the Pylon workspace.
List all users/team members in the Pylon workspace.
Search for contacts by name or email using fuzzy matching.
| Scored | Grade | Overall | Spec posture | Rubric |
|---|---|---|---|---|
| 2026-03-06 | A+ | 96 | - | v1 |
Search issues recently created by keywords in title and description. Note: This indexes up to 400 issues from the last 30 days. Uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators.
Search for users by name using fuzzy matching.
Change the state of a Pylon issue. For search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators.
Get the authenticated user's profile. NOTE: This returns the API token owner (service account), not the human user.