Add a comment to an existing Zendesk ticket. The returned ticket object includes an 'html_url' field with the direct link to view the ticket in Zendesk.

Get all comments for a specific Zendesk ticket, including the original description. The first comment is always the ticket's original description/content. Subsequent comments show the conversation history. Each comment includes: - author_id: ID of the comment author - body: The comment text - created_at: Timestamp when comment was created - public: Whether the comment is public or internal - attachments: List of file attachments (if any) with file_name, content_url, size, etc.

List tickets from your Zendesk account with offset-based pagination. By default, returns tickets sorted by ID with newest tickets first (desc). Each ticket in the response includes an 'html_url' field with the direct link to view the ticket in Zendesk. PAGINATION: - The response includes 'next_offset' when more results are available - To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter - If 'next_offset' is not present, you've reached the end of available results

Mark a Zendesk ticket as solved, optionally with a final comment. The returned ticket object includes an 'html_url' field with the direct link to view the ticket in Zendesk.

Search for Help Center articles in your Zendesk knowledge base. This tool searches specifically for published knowledge base articles that provide solutions and guidance to users. At least one search parameter (query or label_names) must be provided. PAGINATION: - The response includes 'next_offset' when more results are available - To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter - If 'next_offset' is not present, you've reached the end of available results - The tool automatically handles fetching from the correct page based on your offset IMPORTANT: ALL FILTERS CAN BE COMBINED IN A SINGLE CALL You can combine multiple filters (query, labels, dates) in one search request. Do NOT make separate tool calls - combine all relevant filters together.