Critical gaps across all dimensions. Tool definitions lack input schemas (only 1 of 7 tools has visible schema), descriptions are minimal (10-50 chars, well below 194-char baseline), and no output schemas documented. Destructive operations (delete_contact, delete_knowledge_source, close_conversation) lack confirmation patterns. No parameter descriptions for most tools. Naming is inconsistent: 'team-workload' uses hyphens (non-standard verb_noun); 'assign_conversation' and 'reply_to_conversation' are clear but lack context on required parameters. Hook scripts suggest validation exists but are not integrated into tool definitions visible to LLMs.

• Add complete JSON Schema input definitions for all 7 tools. Include type, description, and constraints for every parameter. Example: assign_conversation should declare team_member_id (string, required), conversation_id (string, required), and reason (string, optional, max 500 chars).
• Expand descriptions to 100-200 characters following the pattern: 'WHAT: [action]. WHEN: [use case]. RETURNS: [key fields].' Example: 'Assign a conversation to a team member to distribute workload. Returns assignment_id and updated_at timestamp. Use after checking team-workload for balanced distribution.'
• Document output schemas for all tools. Specify returned fields, types, and which IDs enable chaining. Example: assign_conversation returns {assignment_id, conversation_id, team_member_id, assigned_at} so downstream tools can reference these.
• Implement confirmation pattern for destructive tools. Add a 'confirm' boolean parameter (default false) or a separate 'confirm_delete_contact' tool. Return actionable errors: 'Contact deletion requires confirmation. Call confirm_delete_contact(contact_id, reason) to proceed.'
• Rename 'team-workload' to 'get_team_workload' to follow verb_noun convention and match 90% baseline of A+ tools. Ensure all tool names start with action verbs (get, create, update, delete, send, list, search).