This is a ticket management system with 18 tools, but the MCP server implementation is not visible in the provided source code. The repository appears to be an Angular/ASP.NET Core application with routing and API controllers, but no explicit MCP server registration, tool definitions, or schema declarations are present. Tool names and descriptions are inferred from controller method names and comments, not from actual MCP tool registration code. All tools lack visible input/output schemas, parameter type definitions, and proper error handling patterns. Descriptions are present but generic (10-50 chars), insufficient for LLM tool selection. No evidence of idempotency, pagination, or composition patterns.

• Create an explicit MCP server entry point (e.g., mcp-server.ts or mcp-server.cs) that registers all 18 tools with full JSON Schema input definitions, output schemas, and descriptions. Currently, tool definitions are inferred from controller routes, not declared to MCP.
• Expand tool descriptions to 80-150 characters, answering: What does it do? When should the LLM call it? What does it return? Example: 'GetUsers' → 'Retrieve all active users in the system. Use this to list available agents or customers before assigning tickets. Returns user ID, email, role, and status.'
• Add input schemas with type definitions and enums for all parameters. E.g., UpdateRole should declare newRole as an enum: ['admin', 'agent', 'customer']. CreateUser should require email format validation and password constraints in the schema.
• Implement pagination for list tools: add limit (default 20, max 100) and offset parameters. Return total_count and next_offset in responses. Cap GetAllTickets, GetUsers, GetAgents at 50 results per call to prevent context window exhaustion.
• Add confirmation/dry-run support for destructive operations. PermanentlyDeleteUser should require a confirmation_token from a prior dry-run call, or return a 'requires_confirmation' error with a confirmation_code the agent must echo back.