Server has 10 tools with basic schemas and descriptions, but significant gaps prevent production use. Tool names follow verb_noun convention (good), but descriptions are generic (avg 45 chars, well below 194-char baseline). Most parameters lack descriptions entirely. No output schemas documented. Error handling is minimal, errors return raw messages without recovery guidance. Schemas present but incomplete: many parameters undescribed, no enums for constrained inputs, no pagination metadata. The codebase mixes mcp-server.js (STDIO) and src/client.ts (TypeScript), suggesting incomplete migration. Overall: functional but well below production baseline.

• Document output schemas for all tools. Example for cw_get_ticket: {ticket_id: number, summary: string, description: string, status: {id: number, name: string}, priority: {id: number, name: string}, company: {id: number, name: string}, created_date: string (ISO 8601), updated_date: string}
• Expand parameter descriptions with format and constraints. Replace 'Conditions to filter tickets' with 'ConnectWise query format string (e.g., "status/id=1 AND priority/id=2"). See ConnectWise API docs for syntax. Leave empty to return all tickets.'
• Add pagination metadata to search responses: {tickets: [...], page: number, page_size: number, total_count: number, has_next: boolean}. Cap results at 50 items per page.
• Implement error classification. Return {error: string, code: string, retryable: boolean, suggestion: string}. Example: {error: 'Ticket not found', code: 'NOT_FOUND', retryable: false, suggestion: 'Call cw_search_tickets to find valid ticket IDs.'}
• Add enums for constrained fields. For status and priority objects, document valid IDs or provide a discovery tool (cw_get_statuses, cw_get_priorities) that returns available options.